It is very important to us that you are completely satisfied with what you have purchased from Milky Way. As such, we make every effort to ensure that products that may not fit, or are defective, can be exchanged or even refunded.

Timeframe

Do contact us within 7 working days for the exchange or full refund of items.

Conditions for exchange

• Purchases may be exchanged for similar items of a different size, or for another item of a same value or less.

• We would also require for items to be in their original condition and packaging. Please retain and present the receipt for the transaction.

• Sale items are non-exchangeable.

• In the event of exchanges made, we regret that courier charges will be borne by the customer.

Conditions for returns

• We would also require for items to be in their original condition and packaging.

• Sale items are non-refundable.

• We regret that courier charges will be borne by the customer, and that the original delivery charges are non-refundable.

Exchange and Returns Procedure

• Contact us via email or phone as soon as possible to inform us of your intention.

• Send it back to us, via a prepaid, insured, traceable method to:
  
  Milky Way
  Euphony Gardens
  7 Jalan Mata Ayer,
  #02-46,
  Singapore 759152
  
  

• Please ensure that your package includes 1) Your product to be exchanged / returned 2) Original Invoice

• We will contact you as soon as we receive your package, and arrange for a new delivery, or full refund to you.